Shipping policy

SHIPPING

While UPS does not guarantee advance delivery for their Ground Service, it is our experience that most packages shipped from our distribution centers in Connecticut, USA will reach practically any destination within the lower 48 states within 7 business days. Barring the impact of bad weather, most packages shipping within New England will reach their destination within 2-3 days, anywhere on the East Coast within 4 days, the MidWest typically within 4-5 days, and the West Coast within 5-7 days. Obviously, expedited services such as 2-Day and Overnight offer the benefit of guaranteed delivery at an expense.

To be sure that your packages will arrive in time, please make sure to leave a day or two extra for unexpected delays. For further information on UPS's Holiday Shipping Schedule, please go to the UPS website.

Standard Shipping

Ground shipping is the most economical and least environmentally harmful shipping method available. Ground shipments are usually received within 4-6 business days from the time an order is processed.

- Orders received by noon Eastern Time, M-F, will be shipped by the next business day.
- Orders received after noon Eastern Time, M-F, will be shipped within 2 business days.

Please note that orders shipping to Alaska, Hawaii and US Territories will be shipped via United States Postal Service (USPS) and will arrive within 2-3 weeks. Please allow an extra day if using the express delivery options described below.

Express Shipping

We offer several options for faster delivery including Overnight or 2-day delivery. Just select your preferred option during checkout in our website or make sure to mention your preference if shopping by phone.

- Express Orders received by noon Eastern Time, M-F, will be shipped by the next business day.
- Express Orders received after noon Eastern Time, M-F, will be shipped within 2 business days.

* = Number of business days it will take your order to reach you once it has been processed and shipped.

ORDER TRACKING

Once you place your order, an order confirmation will be sent to either the email address on your account or the one you provided during checkout. This confirmation will include your unique Customer ID number, a sales receipt number, a list of items purchased as well as the shipping and payment methods you have selected.

In addition, an order tracking number will be sent to you via email once your order has been processed, packaged and picked up at our warehouse by UPS. Simply go to UPS Tracking and enter your tracking number into the appropriate field to track your package on its journey to your front door.

If you don’t receive an order confirmation email from us within 24 hours of placing your order, please send an email to hello (at) onepartco (dot) com to point out our mistake.