Refund policy

RETURNS & EXCHANGES

Domestic US Returns

Just in case it isn’t what you thought it would be, we happily accept returns for all regular price, retail purchases made within 30 days of your purchase at onepartco.com.

We will give you either a credit towards a future purchase with us or a refund, whichever you prefer. Please note that shipping charges are not refundable and your refund can only be applied to the original form of payment.

To make a return, simply rewrap the item(s) in their original packaging and place them back in the box they were sent in along with the original packing list, invoice or order confirmation. To ship a return via our preferred carrier - UPS - you can either schedule a pickup at your home/business or drop your package off at the nearest UPS location. You are more than welcome to use another shipping carrier to make the return, however, we strongly recommend you use a service that provides tracking information as 1pt is unable to accept responsibility for packages lost during the return process if sufficient tracking information cannot be provided.

Once we have received your return package, a credit/refund will be processed according to your preference. You will receive a notification via email confirming that the transaction has been completed.

For all returns, please use the following return address:

1pt/ One Part Co
Attn. Returns
66 Fort Point Street
Suite 2
Norwalk, CT 06855 USA

If you do not have your original packing list, invoice or a copy of your email order confirmation at hand, please send an email to hello [at] onepartco [dot] com and we will do our best to help you with your return.

Please note we have two exceptions to our returns policy:

ALL SALES ARE FINAL ON ANY PRODUCTS CONTAINING INFUSION BLENDS
ALL SALES ARE FINAL ON SALE ITEMS

Gift Returns

1pt happily accepts gift returns within 30 days of receipt for a onepartco.com store credit. To return a gift, please send an email to hello [at] onepartco [dot] com to get the process started (please have your gift receipt handy). We regret that we are unable to accept any gift returns that are not accompanied by a 1pt gift receipt.

Damaged Goods

If your item is damaged when it arrives, let us know about it within three days. To notify us of damage, please send an email to hello [at] onepartco [dot] com.

If you need your new product sooner than we can receive your return and re-ship the replacement, simply send us an email including your order information, a short description of the damage and a photo of the item(s). We will ship you a replacement right away. For free.

The only thing worse than being disappointed is being disappointed and confused. If, for any reason, something doesn’t make sense, please get in touch with us and a real person will be waiting to help.